Hello there,
Here is the setup. I have a user who is working remotely. She uses remote desktop for one of her database-heavy applications. Unfortunately this application has trouble printing to redirected printers, and can only print to shared or local printers.
This is per the company that provides our tech support for the application (NCR CounterPoint), so we have a local USB printer installed on her local computer. It is shared from the local computer and then installed on her profile on the remote desktop server.
She connects back to the office over a VPN. The remote desktop server is located back at the office. Her internet connection is fairly fast and reliable. Average ping time from my PC at the office to her PC at home is about 53ms. I originally suspected the
internet connection, but I'm not totally convinced that's that problem. We have plenty of other users set up the same way on the same server, and they don't have this problem.
Through troubleshooting, it's seems that the shared printer can take a few minutes to show up in the Devices and Printers of her profile on the remote desktop server. Other times, it never shows up at all. No matter how long she leaves the session open.
I have tried reinstalling the shared printer on her profile on the remote desktop server and sometimes will receive an error message that says something like, "Unable to connect to printer". I will restart the print spooler on both her computer and
the remote desktop server, but this doesn't seem to make a difference.
I've even tried making her a local admin on the RDS server and sometimes this will allow me to reinstall the printer. Sometimes I will still get the same error message. I have dug through the event logs of both the server and her computer, but can't find
anything that indicates what might be causing this to happen.
I've had her gracefully sign out of the RDS session by going to "Start -> Sign Out", as opposed to just disconnecting it. It doesn't seem to make a difference. She also uses a Remote App for one of her other applications, so I'm not sure if
this is conflicting with her RDS session in some way. Again, we have other users set up this way and they seem to be fine.
The main issue is that the shared printer from her local computer installed on the RDS server just doesn't show up sometimes, and then she can't print. When it does show up, it stays there the whole time until she closes the RDS session. The next time she
opens it, the printer may or may not appear.
She is using Windows 10 Pro 64-bit. The server is Windows Server Standard 2016 64-bit.
Any ideas?
Thank you!
